Refund policy

This template describes how Tunni intends to handle refunds, cancellations and remedies. Every point below requires business and legal review.

1. Subscriptions

• Plans can be cancelled at any time; cancellation takes effect at the end of the current paid period. [Confirm.]
• Partial-period refunds: [policy to be decided].

2. Production units

• Included units are not refundable and expire at the end of each billing period.
• Unused top-up units: [refund eligibility and window to be decided].
• Units have no cash value.

3. Remedies for our faults

Where a delivered output does not match what you approved — the approved script, locked creator or approved storyboard — and the cause is on our side, we will repair the affected scenes without charging further units. Where a repair is not possible, we may credit units back. [Define eligibility, how to request, time limits and evidence.]

4. What is not a fault

• A change of creative direction after approval.
• Results on social platforms such as reach, engagement or sales.
• Issues caused by third-party platform outages or permission changes.

5. How to request

[Request process, contact address, response timelines, refund method and processing time.]